Last updated: January 2026
This Refund & Cancellation Policy governs the cancellation, return, and refund of orders placed on the GaliKart website and mobile application ("Platform"). By placing an order on GaliKart, you agree to the terms outlined below.
GaliKart is a hyperlocal marketplace and acts as a technology facilitator between customers, vendors, and delivery partners. Refunds and cancellations are subject to vendor policies, product categories, and applicable laws.
Any cancellation request must be made through the GaliKart app or website.
An order may be cancelled due to:
In such cases, the customer will receive a full refund, if payment has already been made.
Refunds may be issued in the following situations:
Refund eligibility is subject to verification and vendor confirmation.
The following items are non-refundable, except where required by law:
GaliKart follows applicable Indian drug and pharmacy regulations.
Delivery charges, platform fees, or convenience fees may be non-refundable, unless the cancellation is due to GaliKart or vendor fault.
Customers are responsible for:
Failure to do so may result in denial of refund or replacement.
GaliKart reserves the right to:
GaliKart may update this Refund & Cancellation Policy from time to time. Continued use of the Platform constitutes acceptance of the updated policy.
For cancellation, refund, or order-related queries, contact:
GaliKart Support Team
Email: contact@galikart.com
These FAQs are designed to help customers easily understand how refunds and cancellations work on GaliKart.
Yes, you can cancel your order before the vendor starts processing or packing it, as shown in the app. Once the order is packed or dispatched, cancellation may not be possible.
You can cancel an eligible order directly from the "My Orders" section in the GaliKart app or website.
If you cancel within the allowed time window, you will receive a full refund for prepaid orders. Refund eligibility depends on order status and product category.
Refunds are usually processed within 5–10 business days to your original payment method. The exact time depends on your bank or payment provider.
Delivery charges or platform fees are usually non-refundable, unless the cancellation or issue occurred due to a fault from GaliKart or the vendor.
If your order is cancelled due to product unavailability, operational issues, or non-serviceable location, you will receive a full refund automatically (if prepaid).
No. Perishable items like fruits, vegetables, dairy, and fresh food are non-returnable and non-refundable, unless they were delivered in a damaged condition.
Medicines and healthcare products are non-returnable once delivered, as per regulations.
Exceptions:
In such cases, please raise an issue within 24 hours of delivery.
Please raise a complaint from the app within 24 hours of delivery, along with photo proof if requested. Our team will verify and assist with a refund or replacement.
Yes, replacements may be offered depending on product availability and vendor approval.
For COD orders, refunds (if approved) may be processed via bank transfer or GaliKart wallet credit, based on availability.
Please double-check your address before placing an order. Refunds may not be possible if delivery fails due to incorrect address details.
Yes. Refunds may be denied in cases of policy misuse, repeated abuse, or fraudulent activity.
You can contact us through:
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